Patient Access Manager
Responsibilities:
- Manage the patient access department and oversee daily operations
- Ensure efficient patient registration and check-in processes
- Train and supervise staff members on front desk procedures and customer service
- Maintain accurate and up-to-date patient records and information
- Coordinate with medical staff to schedule appointments and procedures
- Handle patient inquiries, complaints, and concerns in a professional manner
- Collaborate with insurance companies to verify coverage and obtain authorizations
- Implement and enforce policies and procedures to ensure compliance with HIPAA regulations
- Monitor department performance metrics and implement improvements as needed
Requirements:
- High school diploma or equivalent; associate's or bachelor's degree preferred
- Proven experience in a similar role, preferably in a healthcare setting
- Strong knowledge of medical terminology and office management systems (e.g., Eaglesoft, eClinicalWorks)
- Excellent communication and interpersonal skills
- Ability to multitask, prioritize, and work under pressure in a fast-paced environment
- Detail-oriented with strong organizational skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Familiarity with medical billing processes and insurance verification
Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as necessary to meet the needs of the organization.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Bereavement leave
- Dental insurance
- Dependent health insurance coverage
- Disability insurance
- Employee discount
- Financial planning services
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid jury duty
- Paid orientation
- Paid time off
- Retirement plan
- Vision insurance
Healthcare setting:
- Hospital
Medical specialties:
- Surgery
Schedule:
- Monday to Friday
Application Question(s):
- Years of relevant experience (registration, patient scheduling, customer service, billing, or coding)?
Education:
- High school or equivalent (Required)
Experience:
- Hospital: 1 year (Required)
Work Location: In person