Account Director

Phoenix, AZ
Full Time
Mid Level

VERDE ACCOUNT DIRECTOR

 

A Verde Account Director (AD) is the single point of contact for the delivery of facilities services to an assigned Fortune 500 Client account. As a Verde Account Director, you own everything from customer experience, scope and KPI management, team engagement, and financial performance. More importantly, you exemplify Verde Vibes in the way that you work, communicate, and present yourself.  That means, you live our core values, support our mission, make work fun, and radiate good energy out to our clients, team members (your Verde Vibes Crew), and the communities where we work and serve.

What we do at Verde

 

Verde is a U.S. commercial facilities services company delivering cleaner, greener workplaces. We specialize in eco-friendly processes that support improved building air quality and a healthier planet. Our services including green cleaning, recycling, composting, LEED support, critical space cleaning, and a variety of other facilities services. We're proud to be a certified Minority Business Enterprise (MBE) with 100% Hispanic ownership and a diverse executive team to support our client’s supplier diversity goals.  Learn more at: www.verdecleanservices.com. 

 

What you'll do at Verde

 

If this sound like fun, you'll be a perfect fit!

 

  • Launch your account. You are the primary lead for providing the smooth implementation and execution of services for your assigned account. This includes completing tasks on our transition tracker and hiring site management for new and future site launches within your account. 3, 2, 1 blast off!  
  • Walk your buildings. Strap on your Fitbit because you get to a lot of time Managing by Walking Around (MBWA) buildings, interacting with clients, and engaging with the Verde Vibes Crew at your assigned site.  
  • Be an ambassador for sustainability. You help ensure eco-friendly cleaning, recycling, composting, and site education. You'll work with an EHS Manager to get monthly reports for waste diversion and green spends and help our customers increase diversion rates and improve indoor air quality.
  • Create customer advocacy. Customers love you. You are proactive regarding needs within your control and responsive to needs outside of it. Pride in your work and customer care is in your blood. As a result, you earn the trust of raving fans. This supports organic growth, retention of your account, and expansion of account services.

  • Ensure KPI and scope compliance. You responsible for making sure all sites within the portfolio maintain compliance with contractual agreements. This includes preparing and conducting regular business reviews of KPIs to Client and Verde Leadership Team.

  • Be an awesome boss. You'll direct all account activities including oversight of site managers. Conduct regular management meetings to train and align expectations, reward, incentivize, empower, and engage your Verde Vibes Crew at every level. The buck stops with you. If you're team is not performing, you take ownership.
  • Deliver quality services. Together with your management team, you'll ensure operational excellence, quality, safety, sustainability, scheduling, training, and employee engagement. An awesome boss will develop an awesome team who will deliver exceptional service.
  • Manage financial performance. Manage your own P&L for your assigned account. Stay on budget and achieve financial performance your way. We won't question every purchase so long as you are meeting client and company expectations, acting responsibly, and taking care of your Verde Vibes crew.  
  • Problem-solve. Don't tell us why something can't be done. Instead, you'll figure out creative solutions and present options with associated risks and benefits so an informed decision can be made. 
  • Innovate. Your ideas matter and are valued. In fact, we are counting on you to suggest service enhancements to streamline operations, deliver efficiencies, reduce cost, and / or improve the customer experience. So go ahead and tell us your crazy, out-of-the-box ideas. We want to hear them!

 

Skills & Personality Indicators

  • Effective communicator
  • Excellent presenter
  • Motivational people leader
  • Critical thinker
  • Positive attitude
  • Accountable with an ownership spirit
  • Organized
  • Problem-Solver
  • Multi-Tasker
  • Integrity
  • All-around awesome

Qualifications

  • Bachelor degree or equivalent 
  • Minimum 2 years of team management experience
  • Minimum 2 years customer relationship management experience
  • Proficiency or advanced knowledge of Microsoft Office Suite
  • Experience in any of the following would be a plus: facilities, green cleaning / custodial, critical space / cleanroom, EHS, LEED, and / or waste management

 

Equal Opportunity Employer

Our commitment to being an equal opportunity employer goes far beyond legal compliance. Verde is a certified minority business enterprise (MBE) that believes deeply in the value of diverse teams to increase engagement, fuel innovation, expand our reach, and improve our business operations. We never under any circumstance discriminate on the basis of gender, race, religion, sexual orientation, national origin, age, or any other protected classification. 

 

Location

This is an onsite, non-remote position. Selected AD will be assigned to a Fortune 500 Client Site located in Northwest Phoenix, Arizona near Loop 303 & Deer Valley Road.

 

Compensation

 

100,000+ per year DOE

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